Senior Manager, Solutions Support Engineering - Remote

Overview

As a Senior Manager, Support Engineering, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will lead a team of highly technical Solutions Support Engineers providing world class support on Wiz products and solutions.

In Short

• Manage a team of Solutions Support Engineers.
• Resolve complex technical issues related to cloud infrastructure.
• Develop subject matter expertise within the team.
• Collaborate with internal teams on escalations.
• Drive process improvements and automation.
• Participate in incident retrospectives.
• Ensure excellent customer experience.
• Conduct training and onboarding for new hires.
• Advocate for customer success.
• Passionate about technology and customer growth.

Requirements

• Bachelor's degree in Computer Science or related field.
• 5+ years managing support engineering teams.
• 7+ years in technical support or related fields.
• 3+ years experience with cloud technologies (Azure, AWS, GCP).
• Experience debugging code in languages like Java, Python, etc.
• Proficient with Linux and command-line tools.
• Experience with Kubernetes and cloud monitoring.
• Excellent organizational and project management skills.
• Fast learner with a love of technology.

Benefits

• Medical, dental, and vision insurance.
• Home Office Setup reimbursement.
• Flexible Spending Accounts.
• Monthly Connectivity reimbursement.
• Employee Assistance Program (EAP).
• Short- and Long-term Disability Insurance.
• 401(k) Retirement Savings Plan with employer match.
• Flexible paid time off + 11 paid holidays.
• Paid leave programs for various circumstances.
• Eligible for equity plan participation.