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Customer Care Expert - Hebrew Speaker (Evening Shift) - Remote

Posted 16 weeks ago
Customer Service
Full Time
Israel

Overview

As a Customer Care Expert at Wix, you will provide exceptional support to users, helping them achieve their business goals through effective communication and problem-solving.

In Short

  • Provide care to users through calls, chats, and email
  • Understand user business goals and guide them
  • Help solve problems and suggest additional solutions
  • Analyze user behavior for satisfaction improvement
  • Maintain positive customer relations
  • Influence user support processes
  • Collaborate with other departments

Requirements

  • Proficient in Hebrew and fluent in English
  • 1+ years of customer service experience
  • Eligible to work full-time in Israel
  • High-performance standards
  • Professional and relationship-oriented
  • Strong communication skills
  • Fast learner and adaptable
  • Tech-savvy

Benefits

  • Friendly atmosphere
  • Fantastic coworkers
  • Diverse growth opportunities
  • Hybrid work model available
Wix logo

Wix

Wix is a dynamic technology company focused on empowering individuals and businesses to create stunning websites and online experiences. With a commitment to innovation, Wix leverages AI-based technology to enhance user experiences, particularly in customer care. The company fosters a collaborative environment where team members can grow and develop their skills, particularly in the fields of data science and machine learning. Wix offers a flexible work model, promoting a friendly atmosphere and diverse growth opportunities for its employees.

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