Customer Care Expert - Italian Speaker - Remote

Overview

The Customer Care Expert will provide exceptional support to users through various communication channels, helping them achieve their business goals while ensuring a high level of satisfaction.

In Short

• Provide care to users via calls, chats, and email.
• Understand user business goals and guide them through their journey.
• Help solve problems and suggest additional resources for success.
• Analyze user behavior to enhance satisfaction.
• Maintain positive customer relations.
• Influence and improve user support processes.
• Collaborate with other departments and product teams.

Requirements

• Fully proficient in Italian and fluent in English.
• At least 1 year of customer service experience.
• Eligible to work full-time in Israel.
• High-performance standards and a desire for constant improvement.
• Strong communication skills for effective problem-solving.
• Fast learner and adaptable.
• Tech-savvy with a willingness to explore new technologies.

Benefits

• Friendly atmosphere and fantastic coworkers.
• Diverse growth opportunities in a dynamic environment.
• Hybrid work model options available.