Italian Speaking Customer Care Specialist - Remote

Overview

Patrique Mercier Recruitment PT is excited to announce an opening for an Italian Speaking Customer Care Specialist to work remotely from Greece. If you are passionate about providing outstanding customer service and have proficiency in the Italian language, this role is tailored for you. You will play a vital part in ensuring our Italian-speaking clients receive the best support possible.

In Short

• Manage customer inquiries through various channels, including phone, email, and chat, in Italian.
• Assist customers with product information, service inquiries, and troubleshooting.
• Deliver quality customer experiences by addressing concerns with empathy and professionalism.
• Document all customer interactions accurately in the CRM system.
• Collaborate with internal teams to provide solutions for complex customer issues.
• Collect feedback from customers to help identify areas for service improvement.
• Participate in training sessions to enhance product knowledge and service skills.

Requirements

• Proficiency in the Italian language.
• Strong communication skills.
• Experience in customer service roles.
• Ability to work independently and as part of a team.
• Familiarity with CRM systems.
• Empathy and problem-solving skills.

Benefits

• Work remotely from Greece.
• Opportunity to enhance language and service skills.
• Collaborative work environment.