Customer Care Expert - Hebrew Speaker (Evening Shift) - Remote

Overview

As a Customer Care Expert at Wix, you will provide exceptional support to users, guiding them through their journey and helping them achieve their business goals.

In Short

• Provide care to users through calls, chats, and email
• Understand users' business goals and provide advice
• Help users solve problems and achieve their goals
• Analyze user behavior to improve satisfaction
• Develop and maintain positive customer relations
• Influence support processes for better user experience
• Collaborate with other departments and product teams
• Work in a hybrid model with flexible shifts

Requirements

• Fully proficient in Hebrew and fluent in English
• At least 1 year of customer service experience
• Located and eligible to work full-time in Israel
• High-performance standards and a desire for constant improvement
• Professional and enjoys helping others
• Strong communication skills
• Fast learner and adaptable
• Tech-savvy and eager to explore new technologies

Benefits

• Friendly atmosphere and fantastic coworkers
• Diverse growth opportunities
• Dynamic work environment
• Remote, office, or hybrid work model