Dutch Speaking Customer Care Support Expert for E-commerce - Remote

Overview

Join Patrique Mercier Recruitment PT as a Dutch Speaking Customer Care Support Expert for a prominent e-commerce company, working remotely from Greece. We are in search of a proactive and customer-oriented professional who can provide exceptional support to our Dutch-speaking clientele. Your role will involve addressing inquiries, resolving issues, and ensuring a seamless shopping experience for our customers.

In Short

• Deliver outstanding customer service by responding to inquiries from Dutch-speaking customers via email, chat, and phone.
• Assist customers with product information, order placement, changes, and cancellations.
• Resolve customer complaints and concerns effectively while maintaining a positive attitude.
• Document interactions and feedback to contribute to service quality enhancement.
• Work collaboratively with other teams to improve processes and address complex issues.
• Stay informed about product knowledge and e-commerce trends to assist customers accurately.
• Foster strong relationships with customers to promote brand loyalty.

Requirements

• Fluency in Dutch and English.
• Experience in customer service or support roles.
• Strong communication and interpersonal skills.
• Ability to handle complaints and resolve issues effectively.
• Familiarity with e-commerce platforms is a plus.
• Proactive and customer-oriented mindset.
• Ability to work independently in a remote environment.

Benefits

• Work remotely from Greece.
• Opportunity to work with a leading e-commerce company.
• Competitive salary and benefits package.
• Professional development opportunities.
• Supportive team environment.