Customer Care Expert - Hebrew Speaker (Evening Shift) - Remote

Overview

As a Customer Care Expert at Wix, you will provide exceptional support to users, helping them achieve their business goals through effective communication and problem-solving.

In Short

• Provide care to users through calls, chats, and email
• Understand user business goals and guide them
• Help solve problems and suggest additional solutions
• Analyze user behavior for satisfaction improvement
• Maintain positive customer relations
• Influence user support processes
• Collaborate with other departments

Requirements

• Proficient in Hebrew and fluent in English
• 1+ years of customer service experience
• Eligible to work full-time in Israel
• High-performance standards
• Professional and relationship-oriented
• Strong communication skills
• Fast learner and adaptable
• Tech-savvy

Benefits

• Friendly atmosphere
• Fantastic coworkers
• Diverse growth opportunities
• Hybrid work model available