Wise Platform Enterprise Support Specialist - Remote

Overview

Wise is a global technology company, building the best way to move and manage the world’s money. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

In Short

• Proactive and detail-oriented support specialist role.
• Fluency in Portuguese required for client interaction.
• Provide high-quality customer support to enterprise clients.
• Troubleshoot complex platform-related issues.
• Collaborate with cross-functional teams.
• Maintain accurate records of customer interactions.
• Identify process improvement opportunities.
• Stay updated with platform features and best practices.
• Flexibility to support varying customer needs.
• Data analysis to provide insights for problem-solving.

Requirements

• Experience with Google Drive.
• Proven experience in customer support.
• Exceptional attention to detail.
• Strong time management skills.
• Analytical mindset for problem-solving.
• Excellent communication and collaboration skills.
• Proactive and flexible work approach.
• Strong problem-solving capabilities.

Benefits

• RSUs in a rapidly growing company after a year.
• Hybrid working model with remote options.
• Annual self-development budget.
• Medical, dental, and vision insurance.
• Generous PTO and paid parental leave.
• 401k with employer match.
• Award-winning workplace environment.