Customer Support Specialist - Remote

Overview

As a Support Specialist, you will be the first line of support for customer queries, helping to solve issues and ensure overall customer satisfaction with Wisedocs.

In Short

• Provide first-level support to customers and internal teams.
• Run customer-facing calls for configuration, training, and troubleshooting.
• Manage the customer-facing ticketing inbox in Jira and HubSpot.
• Create engaging how-to overviews and resources for new product features.
• Escalate potential bugs or errors to the development team.
• Translate new feature functions into user-friendly terminology.
• Manage customer instance settings and configurations.
• Document customer interactions and solutions.
• Collaborate with the product team for feedback.
• Troubleshoot issues and guide users through solutions.

Requirements

• 2+ years of experience in customer support in a software or technology company.
• Experience in a customer-facing environment.
• Experience in a startup environment is an asset.
• Strong problem-solving and communication skills.
• Patience and ability to manage stress effectively.
• Ability to work independently and as part of a team.
• Experience using ticketing systems such as Jira and HubSpot is nice to have.
• Bachelor's degree or relevant experience is preferred.

Benefits

• Opportunity to work in a rapidly growing startup.
• Remote work with occasional travel to Toronto for team meetings.
• Be part of a company committed to making a positive impact.