Online Community Virtual Assistant - Remote

Overview

Winona is seeking a passionate and organized full-time, remote Online Community Virtual Assistant to play a key role in managing and growing our online community. This role is crucial for fostering a positive and supportive environment for women, driving engagement, and ensuring a thriving community presence.

In Short

• Actively participate in community discussions, fostering a welcoming and inclusive environment.
• Respond to questions and engage with community members, providing support and building relationships.
• Organize and facilitate community events and activities to encourage interaction and connection.
• Keep a pulse on the community's sentiment and identify areas for improvement.
• Oversee community interactions and ensure compliance with community guidelines.
• Address any inappropriate behavior or conflicts in a calm and professional manner.
• Monitor and respond to customer inquiries in a timely and professional manner.
• Contribute to strategies for increasing community engagement and attracting new members.
• Gather data and prepare reports to track community engagement and performance insights.
• Analyze data to identify trends and opportunities for improving community engagement.

Requirements

• Strong communication skills, both written and verbal.
• Experience in community management, customer service, or a related field.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency with community management tools and platforms.
• A passion for building and nurturing online communities.
• Knowledge of industry trends and best practices in community management.
• A computer with a reliable internet connection.
• Experience with Circle.so is considered an advantage.

Benefits

• Flexible hours, work wherever you choose
• Unlimited PTO
• Non-working holidays per country of residence
• Pro-rated 13th-month bonus in select regions
• Referral bonuses
• Financial support for online courses
• Fun and casual work environment
• Employee engagement activities and virtual gatherings
• We are a diverse, global team! 🌍