Patient Services Representative - Remote

Overview

Willow is a telehealth company focused on personalized, responsible cosmetic weight loss care. We combine medical expertise with a supportive, patient-centered approach to help people feel more confident and comfortable in their bodies.

In Short

• Serve as a facilitator between the patient and the company, ensuring a seamless experience.
• Answer questions about the company, offering accurate information about our products and services.
• Deliver information about the product.
• Ensure patient satisfaction and maintain professional patient support.
• Handle patient complaints and identify appropriate responses to solve issues quickly.
• Keep records of patient interactions, process patient accounts, and file documents.
• Engage with patients actively.
• Stay updated with products, policies, and services to provide informed support.

Requirements

• 1-3+ years of experience in customer support, patient support, or a related service-driven role.
• Experience supporting customers or patients via written channels such as chat, email, or ticketing systems.
• Prior experience in healthcare, telehealth, pharmacy, insurance, medical offices, or other HIPAA-regulated environments is required.
• Phone-based customer or patient support experience is a strong plus, especially in healthcare or service environments.

Benefits

• Flexible hours.
• Work wherever you choose.
• Fun and casual work environment.
• Employee engagement activities and virtual gatherings.
• Diverse, global team.