Tribe Support Lead for Digital Nomad Community - Remote

Overview

As the Tribe Support Lead at WiFi Tribe, you will guide members through their adventures, ensuring they feel supported and part of a global community.

In Short

• Manage and respond to all email communications with community members.
• Support new members in their onboarding and decision-making process.
• Advise members on suitable travel chapters and alleviate concerns.
• Engage in community initiatives to strengthen connections.
• Write documentation to keep members informed about updates.
• Implement daily improvements and document processes.
• Utilize AI tools for efficiency and insights.
• Identify and propose solutions for operational bottlenecks.
• Model and advocate for WiFi Tribe’s values.
• Opportunity for growth and increased responsibility.

Requirements

• Strong communication skills, both written and verbal.
• Ability to think in solutions and remain calm under pressure.
• Experience in customer support or community management.
• Resourceful and emotionally intelligent.
• Familiarity with AI tools is a plus.
• Strong organizational skills and attention to detail.
• Passion for community and helping others.
• Ability to work autonomously and take initiative.
• Commitment to personal and professional growth.
• Experience in a startup environment is advantageous.

Benefits

• Work closely with the executive team for startup exposure.
• Opportunities for increased responsibility and ownership of projects.
• Ability to contribute to meaningful community experiences.
• Flexible work environment.
• Be part of a mission-driven team.
• Engage with a global community of remote professionals.
• Participate in life-changing travel experiences.
• Access to professional development resources.
• Work in a culture that values honesty and integrity.
• Opportunity to make a significant impact on members' lives.