Community & Support Student - Remote

Overview

Join the Community & Support team at Polarsteps, a travel app company based in Amsterdam, where you will help users have a top-notch experience.

In Short

• Work 8-16 flexible hours a week.
• Help users with queries via email.
• Build relationships with communities across social platforms.
• Investigate user-reported issues for the Product & Tech teams.
• Communicate user feedback to the development team.
• Visit the Amsterdam office once a week.
• Gain valuable experience in a startup environment.
• Fluency in English and French required.
• Proactive and detail-oriented mindset.
• Enjoy working in a diverse and inclusive team.

Requirements

• Ability to manage 8-16 hours per week alongside studies.
• A love for travel and exploration.
• Outstanding written communication skills.
• Great collaboration and interpersonal skills.
• Being proactive, solution-oriented, and a fast learner.
• Ability to work quickly, with high attention to detail.
• Bonus: Fluency in additional languages like Dutch or German.
• Bonus: Understanding of how the Polarsteps product works.

Benefits

• A nice salary based on hours worked.
• Join team sessions and events for insights into tech scaleup life.
• Monthly socials with the team.
• Discount for your own Polarsteps travel book every 6 months.