Community Support Manager - Remote

Overview

We are seeking a dynamic and experienced Manager to lead our Mod Support team at Reddit, ensuring the satisfaction and retention of our global community of moderators.

In Short

• Drive clear communication and alignment across the team.
• Set ambitious goals and measure effectiveness of support operations.
• Develop and execute mod support strategy.
• Lead and mentor a diverse team.
• Optimize processes to ensure efficiency and satisfaction.
• Collaborate with cross-functional teams to advocate for community needs.
• Champion community interests within the organization.
• Drive continuous improvement initiatives.

Requirements

• 5-7+ years in online community support or related fields.
• 3+ years in a leadership role.
• Experience managing remote teams.
• Strong leadership and communication skills.
• Analytical abilities with data-driven decision making.
• Familiarity with customer support platforms.
• Experience in fast-paced digital environments.
• Passion for customer needs and support.

Benefits

• Group Personal Pension Scheme with Employer match.
• Private Medical and Dental Scheme.
• Income Replacement Programs.
• Family Planning Support.
• Gender-Affirming Care.
• Mental Health & Coaching Benefits.
• Bike to Work scheme.
• Flexible Vacation & Reddit Global Days Off.