Learning & Training Specialist - Remote

Overview

The Learning & Training Specialist will strengthen the performance, knowledge, and operational excellence of the customer service team at Whizz, an innovative e-bike/e-moped subscription service.

In Short

• Maintain and update the Customer Service Knowledge Base.
• Develop new scripts and training materials based on team needs.
• Review and improve existing communication scripts.
• Organize and lead training sessions for remote and on-site teams.
• Conduct one-on-one coaching sessions for individual development.
• Audit internal processes and suggest improvements.
• Identify opportunities for automation in workflows.
• Participate in initiatives to enhance customer service operations.

Requirements

• Strong background in training and knowledge management.
• Detail-oriented and proactive professional.
• Experience in customer service operations.
• Ability to develop training programs.
• Strong communication skills.
• Experience with process optimization.

Benefits

• Opportunity to work with a rapidly growing company.
• Be part of a dynamic team.
• Contribute to the development of training programs.
• Work in a remote environment.