Training Specialist - Remote

Overview

We’re looking for a detail-oriented and collaborative Training Specialist to join our Customer Care team. In this role, you will be responsible for creating clear, accurate, and engaging customer support content.

In Short

• Create and maintain help center articles, FAQs, macros, internal process docs, and training materials
• Translate complex, technical product information into clear and easy-to-understand content
• Collaborate with product and engineering teams on feature changes and updates
• Deliver live and recorded training sessions for customer care agents
• Ensure content consistency and alignment with brand guidelines
• Manage multiple content projects and balance timelines
• Audit existing content for accuracy and relevance
• Partner with leadership to create onboarding resources for agents

Requirements

• 2+ years of experience in content development for customer support or training teams
• Excellent writing, editing, and proofreading skills
• Proven ability to simplify complex information
• Experience delivering training in various formats
• Strong project management skills
• Comfortable working cross-functionally
• Detail-oriented with a focus on quality
• Self-starter in a fast-paced environment

Benefits

• Dynamic work environment
• Opportunity to empower entrepreneurs
• Collaborative team culture
• Professional development opportunities
• Flexible working conditions