Senior Backend Engineer - Customer Experience & Operations - Remote

Overview

Whatnot is the largest live shopping platform in North America and Europe, redefining e-commerce by blending community, shopping, and entertainment. As a remote co-located team, we’re inspired by innovation and anchored in our values. We’re building the future of online marketplaces together.

In Short

• Join the Customer Experience team as a Senior Backend Engineer.
• Build a world-class Customer Support platform.
• Resolve complex support needs for buyers and sellers.
• Design AI-powered automations to handle customer issues.
• Lead solutions from inception to delivery.
• Translate ambiguous business problems into clear technical solutions.
• Foster a supportive team culture.
• Work in a flexible, remote environment.
• Contribute to a fast-growing marketplace.
• Embrace a growth mindset and low ego.

Requirements

• 5+ years of software engineering experience.
• Bachelor’s degree in Computer Science or equivalent.
• Proven backend expertise with high-scale systems.
• Experience with Python, Elixir, and/or Postgres.
• Ownership mindset and ability to ship high-quality products.
• Excellent problem-solving skills.
• Ability to translate user needs into technical solutions.
• Proactive in improving team environment.

Benefits

• Flexible time off policy and company-wide holidays.
• Health insurance options including medical, dental, and vision.
• Work from home support with allowances for setup and expenses.
• Care benefits including wellness and childcare allowances.
• Retirement plans with employer matching.
• Monthly allowance to use the app as both a buyer and seller.
• 16 weeks of paid parental leave.