Senior Customer Experience Engineer - Remote

Overview

Ditto is on a mission to unleash the full power of edge devices by removing all the plumbing required to build amazing applications. We bridge the digital divide by enabling real-time data synchronization—even when internet connectivity is limited or non-existent. Our peer-to-peer technology is trusted by major customers like Chick-fil-A and Delta Airlines, and we also work closely with the U.S. military on mission-critical connectivity solutions. As a fast-growing startup poised for a future IPO, our team is globally distributed, and our core values are trust, communication, and continuous improvement. We celebrate diversity and strive to create a team that encompasses a wide range of backgrounds, skill sets, and perspectives.

In Short

• Empower Developers - You will be the expert on best practices for developing mobile applications using Ditto at scale.
• Deliver Quality Solutions - You will be the trusted advisor to the customer throughout their implementation and successful production deployment.
• Ensure Success - Working alongside our Technical Support team you will help navigate complex technical issues.
• Drive Innovation and Adoption - Develop new use cases on Ditto and drive adoption of the Ditto platform.
• Opportunity for Travel - The strongest relationships are made in person and we like to bring our expertise to where our customers are.

Requirements

• 5+ years of experience as a an SRE, DevOps Engineer or Technical Support Engineer.
• Responsibility for establishing and maintaining Enterprise Kubernetes deployments.
• Demonstrable experience with the major cloud providers (AWS, GCP, Azure).
• High level of proficiency in driving complex technical issues to resolution.
• A genuine passion for helping others succeed with technology.
• Excellent written and verbal communication skills in English.
• Working onsite with customers, flexibility for occasional travel is required.
• Broad familiarity with mobile software and hardware providers.
• Bachelor’s degree or equivalent.
• Nice to Have: Experience contributing to open-source projects.

Benefits

• Competitive salaries.
• Stock options.
• Medical, dental, vision, life, and disability coverage.
• Flexible spending account (FSA).
• Flexible vacation policy.
• 401(k) plan.
• Office located in Atlanta, GA. Available for team member use.