Junior Help Desk Analyst - Remote

Overview

We are looking for a Technology Service Desk technician to provide fast and useful technical assistance on computer systems, focusing on delivering excellent customer service and resolving technical issues.

In Short

• Manage Incidents and Service Requests from various sources.
• Provide Tier 1 support for medium to high complexity issues.
• Utilize remote takeover software for solutions and training.
• Troubleshoot problems and provide timely resolutions.
• Communicate effectively with customers regarding expectations.
• Document resolutions in an information knowledge base.
• Support users in Microsoft and Google applications.
• Act as a liaison between internal and external parties.
• Assist in user provisioning and mobile device management.
• Educate users on self-service tools.

Requirements

• Fluency in English for effective communication.
• Experience with Microsoft desktop/server operating systems.
• Experience supporting MacOS and Microsoft Active Directory.
• Strong communication and documentation skills.
• College degree in Information Technology preferred.

Benefits

• Comprehensive and market competitive benefits.
• Support for personal and professional well-being.
• Diversity and inclusion commitment in the workplace.