Account Manager - Remote

Overview

As an Account Manager at Western Digital, you will work cross-functionally to manage customer relationships, drive revenue, and ensure alignment between various departments to meet customer needs.

In Short

• Manage relationships with account manufacturers, distributors, and end customers.
• Drive revenue and shipments to meet account goals.
• Coordinate communication regarding pricing and rebates.
• Oversee product lifecycle management by account.
• Prepare for and manage customer meetings and logistics.
• Respond to customer inquiries and resolve issues promptly.
• Analyze revenue and shipment data for accounts.
• Work collaboratively with internal departments to meet customer needs.
• Understand market conditions affecting the customer and WD.
• Manage contract terms and supply chain processes.

Requirements

• Bachelor’s degree in a related field.
• 5-7 years of account management experience.
• Strong understanding of market conditions and customer needs.
• Ability to explain technical concepts to various users.
• Exceptional communication and analytical skills.
• Proven troubleshooting skills in customer-facing environments.
• Desire to learn new products and technologies.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• Paid vacation and sick leave.
• Tuition reimbursement and employee stock purchase plan.
• 401(k) savings plan with company match.
• Flexible spending and health savings accounts.
• Employee assistance program and other voluntary benefits.