Customer Service Representative - Remote

Overview

The Customer Service Representative at CVS Health provides telephone assistance to Aetna Medicaid members and providers, ensuring excellent customer service and support.

In Short

• Provide telephone assistance to members and providers.
• Answer inquiries regarding benefits and eligibility.
• Handle inbound calls with strong customer service skills.
• Requires high-speed internet connectivity.
• Must be able to work from home and commute to the office if needed.
• Full-time position with a training schedule.
• Experience in a call center setting preferred.
• High school diploma or equivalent required.
• Competitive pay range from $17.00 to $25.65 per hour.
• Comprehensive benefits offered for employees.

Requirements

• Ability to communicate effectively both orally and in writing.
• Must meet performance standards and attendance requirements.
• Experience with Medicaid and Medicare is preferred.
• High-speed internet access is mandatory.
• Self-sufficient and able to work from home.
• Must live within 50 miles of Charleston, WV.

Benefits

• Affordable medical plan options.
• 401(k) plan with company matching.
• Employee stock purchase plan.
• No-cost wellness programs.
• Flexible work schedules and paid time off.
• Tuition assistance and family leave options.