Senior Customer Success Ops Manager - Remote

Overview

The Senior Customer Success Operations Manager will drive data-driven decision-making and optimize processes to enhance the effectiveness of the Customer Success team at Webgility.

In Short

• Analyze customer data for trends and opportunities.
• Develop dashboards and reports for key metrics.
• Create data models to predict churn and customer behavior.
• Conduct process audits for optimization.
• Implement AI-driven tools to enhance operations.
• Collaborate with cross-functional teams.
• Standardize documentation and workflows.
• Train teams on AI tools.
• Support hybrid working hours from 3pm - 12am IST.
• Work remotely within India.

Requirements

• 7+ years in B2B SaaS.
• 4+ years in Revenue Operations or Customer Success Operations.
• Strong communication skills.
• Ability to work in ambiguous environments.
• Understanding of customer success automation and AI tools.
• In-depth understanding of SaaS KPIs.
• Proactive growth mindset.
• A sense of humor.

Benefits

• Remote/Hybrid working support.
• On-the-job training and development opportunities.
• Health and wellness programs.
• Group health insurance.
• Recognition programs for employee accomplishments.
• Open-door policy for management accessibility.