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Senior Customer Success Ops Manager - Remote

Posted 2 days ago
Webgility logo

Webgility

Customer Service
Full Time
India
3,500,000 - 4,500,000 INR/year

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Overview

The Senior Customer Success Operations Manager will drive data-driven decision-making and optimize processes to enhance the effectiveness of the Customer Success team at Webgility.

In Short

  • Analyze customer data for trends and opportunities.
  • Develop dashboards and reports for key metrics.
  • Create data models to predict churn and customer behavior.
  • Conduct process audits for optimization.
  • Implement AI-driven tools to enhance operations.
  • Collaborate with cross-functional teams.
  • Standardize documentation and workflows.
  • Train teams on AI tools.
  • Support hybrid working hours from 3pm - 12am IST.
  • Work remotely within India.

Requirements

  • 7+ years in B2B SaaS.
  • 4+ years in Revenue Operations or Customer Success Operations.
  • Strong communication skills.
  • Ability to work in ambiguous environments.
  • Understanding of customer success automation and AI tools.
  • In-depth understanding of SaaS KPIs.
  • Proactive growth mindset.
  • A sense of humor.

Benefits

  • Remote/Hybrid working support.
  • On-the-job training and development opportunities.
  • Health and wellness programs.
  • Group health insurance.
  • Recognition programs for employee accomplishments.
  • Open-door policy for management accessibility.

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