Bilingual User Support Representative - Remote

Overview

The Bilingual User Support Representative will provide front line support for the RSVP program by assisting users with inquiries related to claims and technical issues.

In Short

• Provide support for appointment changes and claims inquiries.
• Respond to user inquiries via phone and Secure Message.
• Liaise with claims team for issue resolution.
• Document participant inquiries and triage messages.
• Identify and troubleshoot technical difficulties.
• Perform password resets and log issues.
• Work flexible hours across all Canadian time zones.
• Maintain a quiet workspace.
• Obtain a criminal record check for employment.
• Engage in active listening with callers.

Requirements

• Bilingual in English and French.
• Experience in customer service or help desk roles.
• Strong digital literacy skills.
• Excellent communication skills.
• Ability to navigate unfamiliar software.
• Quiet, distraction-free workspace.
• Flexibility in work hours.
• Employment conditional on security clearance.

Benefits

• Competitive salary of $48,142 per year.
• Comprehensive health and dental benefits.
• RRSP Matching program of 1.5% base earnings.
• Ongoing learning and development opportunities.
• Generous time-off policies for work/life balance.
• Diverse and inclusive workplace.
• Opportunity to make a difference.