Bilingual Product Support Representative - Remote

Overview

The Bilingual Technical Support Representative is responsible for handling customer and Skillsoft employee inquiries through live help, phone, and email in both official languages.

In Short

• Liaison with client and ensure client’s needs are met.
• Routes or answers all incoming communication from customers and clients.
• Maintains student database.
• Keeps up to date on course offerings and recommend course orders.
• Familiar with all Skillsoft products.
• Maintains workload measurement time sheets.
• Attentive to service level agreements.

Requirements

• Post-secondary education in a related field or equivalent experience.
• Competency in written and spoken Spanish and English.
• In-depth understanding of Customer Service tools.
• Previous experience in a Product Support function or Customer Service Center.
• Good knowledge of Windows Platforms and eCommerce.
• Experience with Microsoft Office.
• Knowledge of HTML, firewalls, and proxy servers.
• Ability to understand and utilize new technologies.
• Typing speed of at least 40 wpm.

Benefits

• Transformative learning experiences.
• Opportunity for growth and development.
• Work in a supportive team environment.
• Engaging company culture.
• Access to online learning and training resources.