Quality Program Manager - Remote

Overview

Waymo is an autonomous driving technology company with the mission to be the most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo One, a fully autonomous ride-hailing service, and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over one million rider-only trips, enabled by its experience autonomously driving tens of millions of miles on public roads and tens of billions in simulation across 13+ U.S. states.

In Short

• Contribute to Support Center programs by developing and realizing an overall quality program.
• Support training development and propose improvements to maintain or exceed quality standards.
• Partner to create contracts and SOWs ensuring delivery tied to quality.
• Develop quality dashboards and report Customer Support quality insights.
• Oversee vendor quality assessment ensuring consistency of standards.
• Host and lead regular quality business reviews.
• Work with remote teams spanning multiple geographies and time zones.

Requirements

• At least 5 years experience managing quality programs and customer support.
• Bachelor's degree or equivalent work experience.
• Experience applying project management tools.
• Ability to travel 10% as business demands.
• Experience developing processes and quality standards.

Benefits

• Eligible for annual bonus program and equity incentive plan.
• Generous Company benefits program.