Senior Associate, Merchandising Customer Feedback Integrations - Remote

Overview

Wayfair is seeking a data-oriented and self-motivated Senior Associate to join the Merchandising Customer Feedback Integrations Team. This role is seated within the Catalog Health team, whose mission is to ensure a healthy, trustworthy product catalog that aligns with Wayfair's standards and fosters customer confidence.

In Short

• Own and deliver operational merchandising projects end-to-end.
• Collaborate with cross-functional partners to align on goals.
• Manage and optimize operational workflows to improve catalog health.
• Leverage data to build compelling business cases for change.
• Track and report on project success using predefined KPIs.
• Proactively identify trending issues and develop solutions.
• Act as the primary point of contact for stakeholders.
• Support day-to-day operations and troubleshooting.
• Advocate for automation opportunities with engineering teams.
• Thrive in a fast-paced, dynamic environment.

Requirements

• Bachelor’s degree in Business, Analytics, Operations, or a related field.
• 2-4 years of experience in ecommerce, merchandising, or related roles.
• Strong ability to analyze complex data sets and identify trends.
• Experience with Jira/ticket management systems.
• Exceptional written and verbal communication skills.
• Proven ability to build relationships with stakeholders.
• Passionate about improving the customer journey.
• Proactive and self-motivated with critical thinking skills.
• Ability to prioritize tasks and work independently.
• Experience managing multiple projects under tight deadlines.

Benefits

• Opportunity for rapid growth and constant learning.
• Dynamic challenges in a collaborative environment.
• Commitment to improving sustainability and reducing product returns.
• Inclusive workplace that values diverse perspectives.
• Access to industry-leading technology and creative problem-solving.