Remote Otter LogoRemoteOtter

Community Support Associate (French and German) - Remote

Posted Yesterday
Customer Service
Full Time
France

Overview

The Community Support Associate will be responsible for engaging with WEBTOON community members and addressing their inquiries and issues through official support channels.

In Short

  • Build strong relationships with WEBTOON community members.
  • Respond to incoming user inquiries, complaints, and feedback.
  • Follow operational processes to maintain a positive user support experience.
  • Stay updated on new site features and improvements.
  • Work with other departments to track and resolve bugs and technical issues.

Requirements

  • 1-2 years' experience in community or user support.
  • Must have experience with Zendesk.
  • Native-level proficiency in French and German.
  • Technically savvy and quick to learn new systems.
  • Ability to understand and analyze complex cases.
  • Culturally aware of trends in the United States.
  • Experience working in a multicultural company.

Benefits

  • Opportunity to work in a leading global entertainment company.
  • Engage with a passionate community of fans and creators.
  • Be part of a dynamic and innovative team.
Wattpad logo

Wattpad

Wattpad is a global multiplatform entertainment company based in Toronto, dedicated to connecting and entertaining the world through stories. Since its inception in 2006, Wattpad has harnessed the power of community and technology to unlock the potential of storytelling, attracting 85 million users who spend over 23 billion minutes each month sharing and discovering unique narratives. The company encompasses various brands, including Wattpad, Wattpad WEBTOON Studios, Wattpad Books, and Wattpad Brand Partnerships. With a focus on innovation and user engagement, Wattpad operates a large distributed system that supports millions of daily interactions, while fostering a culture of collaboration, diversity, and continuous learning among its employees.

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