Customer Support Associate - French and Italian - Remote

Overview

The Customer Support Associate will support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains, ensuring a positive experience and compliance.

In Short

• Communicate with suppliers through emails, phone calls, and conference calls.
• Assist suppliers with compliance requests and troubleshoot issues.
• Engage with unresponsive suppliers through outbound calls and education.
• Provide language support in English, French, and Italian.
• Work closely with the Program Success team on client campaigns.
• Must have excellent verbal and written communication skills.
• Related work experience in administration or customer support is preferred.
• Strong time management and multitasking abilities are required.
• Proficient in MS Office Suite and Google Applications.
• Self-starter with the ability to meet deadlines.

Requirements

• Fluent in English, French, and Italian.
• Experience in supplier or customer support roles.
• Ability to manage multiple priorities effectively.
• Proficient in using technology for communication and documentation.
• Strong organizational skills and attention to detail.

Benefits

• Flexible work options with a remote-first model.
• Comprehensive benefits packages that vary by country.
• Competitive base salary and corporate bonus program.
• Retirement savings options available.
• Professional development days from day one.
• Opportunities for volunteer days and corporate giving initiatives.
• Vacation time that increases with tenure.