Product Support Engineer - Remote

Overview

We are looking for a Customer Field/Support Engineer for post-sale activities. The position requires interfacing with clients as a technical expert both during the initial implementation and ongoing support of Waterfall Solutions at the customer’s site.

In Short

• Provide Tier 1-3 level support including reproduction and documentation of system events.
• Onsite and Remote installation Worldwide.
• Diagnose, troubleshoot, and resolve issues with root cause analysis.
• Perform onsite customer training during initial installation and ongoing as required.
• Collaborate with customers to engineer effective solutions.
• Work with Pre-Sales and Sales Team to understand customer needs.
• Monitor all assigned cases for customer support.
• Document service and installation actions.
• 3 to 5 years’ experience in IT or OT Infrastructures.
• Availability for frequent traveling – approx. 40% of the time.

Requirements

• 3 to 5 years’ experience in IT or OT Infrastructures.
• Advanced level in Windows and Linux environments.
• Proven troubleshooting capabilities of software and hardware issues.
• Great customer interpersonal and communication skills.
• Experience with multidisciplinary systems.
• High-level database management skills.
• Familiarity with SCADA systems.
• Presales background is an advantage.
• BS/MS degree in Computer Science, Engineering, or related field.

Benefits

• Opportunity to work in a dynamic environment.
• Engagement with diverse technologies.
• Professional growth and development.
• Collaboration with a skilled team.
• Travel opportunities.