Mandarin-Speaking Intake Specialist - Remote

Overview

This position involves serving as the first point of contact for clients seeking legal services, providing assistance and guidance to ensure their needs are met.

In Short

• Serve as the first contact for leads through phone or email.
• Collect important information to understand client needs.
• Listen empathetically and guide individuals to appropriate resources.
• Complete legal forms and manage records of interactions.
• Schedule consultations with legal experts.
• Follow up with clients for additional support.
• Handle administrative tasks such as booking appointments.

Requirements

• Bilingual in Mandarin and Spanish.
• Strong communication skills.
• Experience in customer service.
• Ability to complete legal documentation.
• Empathetic listening skills.

Benefits

• Fully remote work environment.
• Opportunity to grow your career from home.
• Supportive team culture.