Operations Specialist (Mandarin-speaking) - Remote

Overview

The Operations Specialist at BTSE will support onboarding and identity verification processes for clients, monitor customer-related issues, and collaborate with internal departments to enhance operational efficiency.

In Short

• Support onboarding and KYC processes for clients.
• Monitor and analyze customer-related issues.
• Collaborate with internal teams for platform inquiries.
• Assist in creating internal resources like FAQs and SOPs.
• Provide operational support as assigned by the Supervisor.
• Proficient in Mandarin and English.
• Minimum 2 years in Customer Service or Compliance roles.
• Willingness to work on a shifting schedule.
• Bachelor's degree is a plus.
• Strong interpersonal skills and professional attitude.

Requirements

• Proficient in both verbal and written Mandarin and English.
• Strong interpersonal skills and professional attitude.
• Ability to think independently and solve problems.
• Minimum of 2 years’ experience in Customer Service or Compliance.
• Willingness to work on a shifting schedule.
• Bachelor's degree or equivalent qualification is a plus.

Benefits

• Competitive total compensation package.
• Various team-building programs and company events.
• And many more! Apply and let us tell you more!