Korean-Speaking Intake Specialist - Remote

Overview

As a Korean-Speaking Intake Specialist, you will be the first point of contact for clients seeking legal services, helping them navigate their needs and connecting them to appropriate resources.

In Short

• Serve as the first contact for leads through phone or email.
• Collect important information to understand client needs.
• Listen empathetically and guide individuals to appropriate resources.
• Complete legal forms and manage records of customer interactions.
• Schedule and coordinate consultations with legal experts.
• Follow up with clients to ensure their needs are met.
• Handle administrative tasks such as booking appointments.

Requirements

• Bilingual in Korean and English.
• Strong communication and interpersonal skills.
• Empathetic listening and problem-solving abilities.
• Experience in customer service or related fields.
• Ability to manage multiple tasks efficiently.

Benefits

• Fully remote work opportunity.
• Flexible working hours.
• Opportunity to make a difference in clients' lives.
• Supportive work environment.