Carrier Operations Analyst II - Remote

Overview

The Carrier Operations Analyst II works with cross-functional teams on a variety of operations-related projects, gaining valuable professional experience with multiple and varied business scenarios.

In Short

• Perform day-to-day communication with carriers and local partners regarding disputes and cost alignment.
• Engage with team members, technical and business colleagues to ensure correct costings and pricing.
• Analyse invoices from carrier partners and reconcile against our usage records and databases.
• Support team projects to analyse and evaluate carrier/infrastructure changes.
• Collaborate closely with the BI team to identify areas for improvement in current reporting.
• Escalate invoice issues that need to be addressed by higher management.
• Work closely with the Carrier Management and Carrier Account Manager Teams.
• Generate regular reports related to CPaaS cost services.

Requirements

• Knowledge of essential telecommunications areas of service, invoicing cycles and cost structure.
• Excellent mathematics and numerical skills; ideally with a Finance bias.
• Excellent communication skills, including writing, speaking and listening.
• Strong analytical, problem solving, organizational and interpersonal skills.
• Ability to build reports in BI systems and create SQL queries.
• Multitask, work under pressure and meet tight deadlines.
• Interact and communicate with all levels of staff.
• Understand contract management obligations.
• Learn new systems and procedures quickly.

Benefits

• Discretionary Time Off
• Private Medical Insurance with optional dependent coverage
• Educational Assistance Reimbursement Program
• Opportunities for reimbursement for conferences, trainings, and other personal development events
• Hybrid work
• Kafeteria