Account Manager - Contact Center Focus - Remote

Overview

Join Vonage and help us innovate cloud communications for businesses worldwide! The Account Manager – Contact Center Focus will play a crucial role in expanding and retaining strategic accounts, emphasizing Contact Center solutions.

In Short

• Take ownership of strategic customer accounts with a focus on Contact Center solutions.
• Lead renewal negotiations to ensure long-term retention and customer satisfaction.
• Build relationships with technical stakeholders and senior executives.
• Serve as the primary point of contact for accounts, coordinating with internal teams.
• Identify risks to account health and take action to address concerns.
• Recommend enhancements or upsells within the VCC product suite.
• Execute outreach strategies tailored to customer needs.
• Coordinate with internal teams to deliver best-in-class service.
• Support peers by sharing best practices related to VCC renewals.
• Advocate for customer needs internally to shape product development.

Requirements

• Expertise in Contact Center technologies and trends.
• Strong track record in negotiating renewals and expanding accounts.
• Knowledge of UCaaS, CCaaS, VoIP, and CRM systems.
• Excellent communication and relationship-building skills.
• Ability to manage complex projects in a fast-paced environment.
• Bachelor’s degree in business communications or related field preferred.
• 3+ years of experience in account management or solution selling.

Benefits

• Meaningful work and career advancement opportunities.
• Collaborative culture.
• Competitive compensation.
• Unlimited discretionary time off.
• Additional benefits and perks discussed during the interview process.