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Customer Success Manager - Pflege (m/f/d) - Remote

Posted 3 weeks ago
Customer Service
Full Time
Berlin, Germany

Overview

The Customer Success Manager at voize plays a crucial role in driving adoption and ensuring long-term success for mid-market and SME customers in the care industry by leveraging AI technology.

In Short

  • Manage customer relationships and oversee onboarding.
  • Drive adoption through training and support.
  • Act as a trusted advisor to customers.
  • Monitor customer health and reduce churn.
  • Collaborate with Sales, Product, and Support teams.

Requirements

  • 4+ years of experience in elderly care.
  • Deep understanding of Connext Vivendi or MedifoxDAN systems.
  • Experience in training groups effectively.
  • Strong relationship-building skills.
  • Fluent in German (C2) with good English skills.
  • Willingness to travel (up to 2 days/week).

Benefits

  • Flexible remote work policy.
  • Flexible working hours.
  • Access to learning platforms.
  • Open culture with regular team events.
  • 30 days of vacation plus your birthday off.
voize logo

voize

Voize is an innovative startup that is transforming the healthcare industry through the use of artificial intelligence. By enabling nurses to document their work simply by speaking into their smartphones, Voize's AI technology significantly reduces the time spent on paperwork, allowing healthcare professionals to focus more on patient care. Funded by YCombinator and already implemented in over 600 senior care homes, Voize has experienced rapid growth, saving millions of hours annually for its customers. The company is not only dedicated to improving healthcare documentation but also aims to expand its AI solutions to various other sectors. With a strong emphasis on collaboration, flexibility, and personal growth, Voize offers a dynamic work environment where employees can make a meaningful impact.

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