Customer Service Representative (Flemish/Dutch & French) - Remote

Overview

As a Customer Service Representative, you will manage customer relationships and handle inquiries, ensuring high service quality and satisfaction.

In Short

• Manage customer relationships and act as the main point of contact for queries.
• Handle customer transactions related to order management and status inquiries.
• Review purchase order compliance with 3M terms and conditions.
• Prepare and review reports and dashboards for internal and external meetings.
• Collaborate with logistics and complaint resolution teams to ensure service quality.
• Participate in customer meetings to identify opportunities for improvement.
• Fluent in Flemish/Dutch, French, and English.
• Minimum 3 years of customer service experience required.
• Strong skills in ERP and CRM systems, especially SAP and Salesforce.
• Ability to adapt to changing priorities and work in a compliance culture.

Requirements

• Fluent in Flemish/Dutch, French, and English (C1 level minimum).
• 3+ years of professional experience in customer service.
• Bachelor’s degree or higher.
• Strong ERP and CRM skills (SAP and Salesforce preferred).
• Self-motivated with strong interpersonal skills.
• Proactive and flexible in job responsibilities.
• Analytical problem-solving skills.

Benefits

• Private medical care and life insurance.
• Retirement scheme and multisport card.
• Opportunity for global work within an international organization.
• Professional training and development opportunities.
• Support for work-life balance and community involvement.
• Holiday bonus and integration events.