Customer Service Representative - French - Remote

Overview

Binance is looking for an experienced Customer Support representative to set up and expand our customer support operations, ensuring exceptional service standards and high customer satisfaction.

In Short

• Handle high amounts of live chat and phone calls
• Identify and evaluate customers’ needs to deliver satisfaction
• Provide accurate, valid and comprehensive information
• Manage complaints, provide proper solutions and options within time limits
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers

Requirements

• 1+ years experience in customer service
• Strong IT skills for handling technical queries
• Exceptional written communication skills
• Ability to multi-task and prioritize
• Knowledge of cryptocurrency/blockchain is a plus
• Multi-lingual capability is a plus
• French native and fluent in English
• Willing to work weekends and irregular hours

Benefits

• Do something meaningful in the future of finance technology
• Fast moving, challenging business problems
• International work environment
• Great career development opportunities
• Possibility for relocation and international transfers
• Competitive salary
• Flexible working hours, casual work attire