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Customer Service Representative - French - Remote

Posted 114 weeks ago
Customer Service
Full Time
Worldwide

Overview

Binance is looking for an experienced Customer Support representative to set up and expand our customer support operations, ensuring exceptional service standards and high customer satisfaction.

In Short

  • Handle high amounts of live chat and phone calls
  • Identify and evaluate customers’ needs to deliver satisfaction
  • Provide accurate, valid and comprehensive information
  • Manage complaints, provide proper solutions and options within time limits
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers

Requirements

  • 1+ years experience in customer service
  • Strong IT skills for handling technical queries
  • Exceptional written communication skills
  • Ability to multi-task and prioritize
  • Knowledge of cryptocurrency/blockchain is a plus
  • Multi-lingual capability is a plus
  • French native and fluent in English
  • Willing to work weekends and irregular hours

Benefits

  • Do something meaningful in the future of finance technology
  • Fast moving, challenging business problems
  • International work environment
  • Great career development opportunities
  • Possibility for relocation and international transfers
  • Competitive salary
  • Flexible working hours, casual work attire
Dev logo

Dev

Dev is a forward-thinking company dedicated to fostering a remote-friendly work environment that empowers employees with the flexibility and autonomy to perform at their best. With a focus on collaboration and inclusivity, Dev supports its global workforce by providing essential resources and guidelines for remote operations. The company values organization, attention to detail, and a proactive approach, ensuring that employees can thrive in a dynamic and supportive atmosphere. Dev offers competitive salaries, generous equity options, and opportunities for internal promotion, making it an attractive place for talent looking to grow in a modern workplace.

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