Customer Service Representative (French) - Remote

Overview

We are looking for a Customer Service Rep to be part of our team, working from home to assist customers with their inquiries and complaints.

In Short

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Processing forms, applications, and requests.
• Communicating and coordinating with colleagues as necessary.

Requirements

• Available to start immediately.
• Fluent in English.
• Fluent in French.
• Comfortable using computers and social media.
• Excellent communication skills.
• Strong handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• High attention to detail.
• Quick learner.

Benefits

• Work from home flexibility.
• Opportunity to be part of a supportive team.
• Development of communication and customer service skills.