Customer Service Representative (French) - Remote

Overview

Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information.

In Short

• Handle high volume live chat and other online tools
• Provide accurate, valid and comprehensive information
• Follow communication procedures, guidelines, and policies
• Support other business units with customer liaison
• Manage complaints and provide proper solutions
• Engage customers and go the extra mile

Requirements

• Minimum 1 year experience in customer service
• College degree or above
• Native-level fluency in French, and advanced English
• Previous experience with cross-functional support
• High level of honesty and integrity
• Ability to work under pressure
• Passionate for the customer service industry
• Positive about the crypto industry

Benefits

• Be part of a leading global blockchain ecosystem
• Work in a dynamic and fast-paced environment
• Opportunity to grow within the company
• Engage with a diverse team