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Customer Service Representative (French) - Remote

Posted 10 weeks ago
Customer Service
Full Time
PT

Overview

Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information.

In Short

  • Handle high volume live chat and other online tools
  • Provide accurate, valid and comprehensive information
  • Follow communication procedures, guidelines, and policies
  • Support other business units with customer liaison
  • Manage complaints and provide proper solutions
  • Engage customers and go the extra mile

Requirements

  • Minimum 1 year experience in customer service
  • College degree or above
  • Native-level fluency in French, and advanced English
  • Previous experience with cross-functional support
  • High level of honesty and integrity
  • Ability to work under pressure
  • Passionate for the customer service industry
  • Positive about the crypto industry

Benefits

  • Be part of a leading global blockchain ecosystem
  • Work in a dynamic and fast-paced environment
  • Opportunity to grow within the company
  • Engage with a diverse team
Binance logo

Binance

Binance is a premier global blockchain ecosystem that operates the world's largest cryptocurrency exchange by trading volume and registered users. Trusted by over 230 million individuals across more than 100 countries, Binance is recognized for its industry-leading security, transparency in user funds, rapid trading engine, and deep liquidity. The company offers a diverse range of digital asset products, including trading, finance, education, research, payments, institutional services, and Web3 features. Binance is dedicated to leveraging digital assets and blockchain technology to create an inclusive financial ecosystem that enhances financial freedom and access for people worldwide.

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