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Manager of Support - Remote

Posted Yesterday
Customer Service
Full Time
Worldwide

Overview

We are seeking a Manager of Support to lead and oversee the Vetspire Support Team. This senior leadership role is key to ensuring that Vetspire’s clients receive excellent service and that our platform continues to thrive.

In Short

  • Lead & Build a High-Performing Support Team.
  • Optimize Support Scheduling.
  • Leverage Technology for Improvement.
  • Monitor Support Performance.
  • Create & Maintain Knowledgebase.
  • Enhance Productivity & Responsiveness.
  • Manage VIP Client Support.
  • Foster Team Development.
  • Explore New Technologies.
  • Collaborate on Budgeting.

Requirements

  • Experience in managing teams.
  • Strong understanding of AI and tech tools.
  • Strategic thinker with problem-solving skills.
  • Effective communication and organizational abilities.

Benefits

  • Opportunity to lead a dynamic support team.
  • Engagement with innovative technologies.
  • Career growth opportunities.
  • Contribute to a thriving customer support function.

V.R

Vital Rads

Thrive Pet Healthcare is a leading provider in the veterinary industry, dedicated to enhancing the client experience through innovative solutions and exceptional support. With a focus on operational productivity and the implementation of standard business applications, Thrive Pet Healthcare aims to drive efficiency and effectiveness in veterinary practices. The company fosters a diverse, equitable, and inclusive culture, celebrating the uniqueness of its team members, pet parents, and pets. Thrive Pet Healthcare is committed to providing top-level support and consultation, ensuring the success of post-go-live system implementations and ongoing client satisfaction.

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