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IT Service Desk Lead - Remote

Posted 3 weeks ago
DevOps / Sysadmin
Full Time
Poland

Overview

The IT Service Desk Lead at Viseven Group is responsible for managing daily operations of L1/L2 support, ensuring effective service delivery, and improving processes in a global B2B MarTech environment.

In Short

  • Run daily L1/L2 operations including shift planning and queue ownership.
  • Manage Access Request workflows in Jira Service Management (JSM).
  • Issue and collect devices while maintaining accurate Asset/CMDB.
  • Own JSM queues and assure solution quality.
  • Communicate planned works and incidents proactively.
  • Capture requirements for self-service and Access Request automation.
  • Build dashboards and reports for performance updates.

Requirements

  • 3–5+ years in IT Support, with team lead experience preferred.
  • Proficient in Jira Service Management and Confluence.
  • Knowledge of ITIL processes and Microsoft 365 administration.
  • Strong English communication skills (B2+ level).

Benefits

  • Opportunity to work in a global and diverse environment.
  • Professional development and training opportunities.
  • Engagement in digital transformation projects.
Viseven logo

Viseven

Viseven is a forward-thinking company specializing in data analysis and management solutions. They are dedicated to driving revenue growth and optimizing operational processes through advanced data strategies and analytical practices. With a focus on developing data-driven applications and ensuring compliance and data quality, Viseven fosters a collaborative environment where team members are mentored and encouraged to grow. The company values effective communication with clients and stakeholders, and it emphasizes the importance of technical expertise in delivering strategic insights. Viseven offers a supportive workplace with competitive benefits, including professional development opportunities and a comfortable working environment.

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