Customer Relationship Manager/Customer Support Manager - Remote

Overview

In this role, you’ll be the main point of contact for customers, ensuring seamless onboarding, providing ongoing support, and fostering relationships that drive customer retention and satisfaction.

In Short

• Fully Remote position based in South Africa.
• Work during UK Business Hours.
• Manage client needs and drive customer satisfaction.
• Be the main point of contact for customers.
• Ensure seamless onboarding for new clients.
• Provide ongoing support to customers.
• Foster long-term relationships with clients.
• Impact the success of a healthcare technology platform.
• Work in a fast-paced, tech-driven environment.
• Contribute to enhancing healthcare processes for clients.

Requirements

• Passion for delivering exceptional customer experiences.
• Skills in managing client needs.
• Ability to drive customer satisfaction.
• Experience in a tech-driven environment.
• Strong communication skills.
• Ability to work independently and remotely.
• Experience in healthcare technology is a plus.

Benefits

• Opportunity to work with a leading healthcare automation platform.
• Flexible working hours.
• Remote work environment.
• Impactful role in customer success.