Remote Otter LogoRemoteOtter

Customer Relationship Manager/Customer Support Manager - Remote

Posted 16 weeks ago
Customer Service
Full Time
Worldwide

Overview

In this role, you’ll be the main point of contact for customers, ensuring seamless onboarding, providing ongoing support, and fostering relationships that drive customer retention and satisfaction.

In Short

  • Fully Remote position based in South Africa.
  • Work during UK Business Hours.
  • Manage client needs and drive customer satisfaction.
  • Be the main point of contact for customers.
  • Ensure seamless onboarding for new clients.
  • Provide ongoing support to customers.
  • Foster long-term relationships with clients.
  • Impact the success of a healthcare technology platform.
  • Work in a fast-paced, tech-driven environment.
  • Contribute to enhancing healthcare processes for clients.

Requirements

  • Passion for delivering exceptional customer experiences.
  • Skills in managing client needs.
  • Ability to drive customer satisfaction.
  • Experience in a tech-driven environment.
  • Strong communication skills.
  • Ability to work independently and remotely.
  • Experience in healthcare technology is a plus.

Benefits

  • Opportunity to work with a leading healthcare automation platform.
  • Flexible working hours.
  • Remote work environment.
  • Impactful role in customer success.
VirtuHire logo

VirtuHire

VirtuHire is a forward-thinking company dedicated to connecting businesses with South Africa's elite remote talent. By offering no-recruitment-fee hiring solutions and acting as the Employer of Record (EOR), VirtuHire streamlines the entire talent acquisition process, including sourcing, onboarding, payroll, and administrative management. The company enables organizations to scale efficiently while significantly reducing operational costs, providing access to a highly skilled and diverse workforce tailored to meet specific business needs. With a focus on delivering a seamless experience for both companies and remote talent, VirtuHire is committed to excellence in telecommunications operations and management.

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