Legal Intake Specialist - Remote

Overview

VirtueStaff is seeking for a professional and articulate Legal Intake Specialist to serve as the initial point of contact for our client. In this role, you will be responsible for managing high-volume inbound inquiries and conducting the initial screening process to determine how our firm can best assist. The ideal candidate is a empathetic communicator who can gather critical information efficiently while maintaining a professional and welcoming demeanor.

In Short

• Promptly and professionally answer inbound client calls, acting as the primary voice of the firm to establish trust from the first point of contact
• Conduct detailed intake processes with inbound callers to qualify leads and determine if their legal needs align with our firm's practice areas
• Accurately capture and enter prospective client information, case facts, and contact details into our system to ensure the legal team has a clear starting point
• Provide exceptional customer service by addressing initial concerns, explaining the next steps of the process, and maintaining a supportive tone
• Utilize sales-minded communication techniques to guide potential clients through the intake funnel and encourage them to move forward with our services

Requirements

• Strong communication skills
• Ability to handle high-volume inquiries
• Experience in customer service or legal intake is a plus
• Empathetic and professional demeanor
• Proficient in data entry and information management

Benefits

• Opportunity to work in a supportive environment
• Training and development opportunities
• Engaging work with a diverse clientele