Customer Success Manager - Remote

Overview

Virtru is looking for a Customer Success Manager to join our SMB Customer Success team. This new role will be responsible for managing a large pool of small accounts and help drive maximum value from and impact across the book.

In Short

• Onboard and train new customers on Virtru’s products.
• Manage and run renewals for strategically important customers.
• Proactively engage low-usage and at-risk customers.
• Temporarily own accounts for fixed engagement periods.
• Execute campaigns designed to drive engagement and customer success.
• Track and analyze customer usage and engagement.
• Generate invoices and assist with collections.
• Help refine processes for future CSMs.
• Handle outlier scenarios across the customer base.

Requirements

• 4+ years experience in a customer-facing role.
• 2+ years supporting technical products.
• Experience running training calls.
• Ability to interact with technical and non-technical staff.
• Strong technical aptitude and problem-solving skills.
• Positive, customer-oriented attitude.
• Comfortable in a fast-paced environment.
• Exceptional written and verbal communication skills.
• Strong organizational and prioritization skills.

Benefits

• Work with a passionate team.
• Opportunity for professional growth.
• Flexible working environment.
• Engage in meaningful work in data privacy.