Creator Support Specialist - Remote

Overview

As a Creator Support Specialist at vidIQ, you will assist YouTube creators by providing guidance, technical support, and valuable feedback to enhance their experience with vidIQ’s tools.

In Short

• Join a fully remote team dedicated to supporting YouTube creators.
• Act as the main contact for creators seeking assistance.
• Utilize empathy and attention to detail to resolve issues.
• Manage your time and work autonomously.
• Collaborate with a diverse team to achieve collective goals.
• Provide stellar customer support and onboarding experiences.
• Stay updated with YouTube trends to effectively support creators.
• Work 8-hour shifts between 3 PM PST and 3 AM PST.
• Be part of an innovative team at the forefront of social media technology.
• Engage in a positive and collaborative workplace culture.

Requirements

• Passion for YouTube and helping creators succeed.
• Keen eye for detail and problem-solving skills.
• Ability to work independently and manage priorities.
• Experience with AI and RPA tools is a plus.
• Willingness to work flexible hours, including weekends.

Benefits

• Make a meaningful impact in the lives of creators.
• Work remotely from anywhere in the world.
• Be part of a supportive and innovative team culture.