Enterprise Customer Success Manager - Remote

Overview

VideaHealth is seeking an Enterprise Customer Success Manager to enhance client satisfaction and drive product adoption in the healthcare sector.

In Short

• Lead onboarding, training, and support for clinical teams.
• Engage dental clinical teams to drive product adoption.
• Manage client relationships and ensure ongoing client happiness.
• Drive product adoption and help clients achieve KPIs.
• Develop relationships to understand client goals and strategies.
• Ensure client delight and advocate for client needs internally.
• Analyze client product usage and identify trends.
• Provide top-level service to a growing client base.
• Travel to customer sites up to 40% of the time.

Requirements

• 5+ years of client success experience.
• Background in dental, healthcare, or digital therapeutics.
• Experience in a start-up environment.
• Strong problem-solving skills in a collaborative setting.
• Adept at managing multiple stakeholders.
• Proven track record of exceeding client satisfaction goals.
• Ability to develop strategic client retention strategies.
• Strong customer data analysis skills.
• Highly organized and adaptable.
• Excellent communication skills.
• Comfortable with product demonstrations.
• Growth mindset and willingness to travel.
• EST/CT time zone preferred.

Benefits

• Opportunity to work in a cutting-edge healthtech company.
• Supportive and inclusive work environment.
• Chance to make a significant impact on patient health.
• Access to professional growth and development opportunities.