Operations Process Coordinator - Remote

Overview

As an Operations Process Coordinator at Vida, you will play a crucial role in managing clinical documents and supporting the healthcare system's efficiency.

In Short

• Process incoming and outgoing labs, lab orders, and medical records.
• Follow standardized policies for document ingestion.
• Ensure accurate indexing and tracking of documents.
• Resolve discrepancies in medical records and lab orders.
• Collaborate with clinical and support teams on manual processes.
• Escalate issues related to processing bottlenecks.
• Assist in creating standard operating procedures.
• Maintain confidentiality and compliance with regulations.

Requirements

• 2+ years of experience in technology and operations.
• Experience with Zendesk, Google Sheets, Jira, and Confluence.
• Highly organized and clear communicator in a remote setting.
• Able to work independently and cross-functionally.
• Detail-oriented with a strong execution ability.

Benefits

• Work with a team dedicated to improving healthcare.
• Engage with advanced technology in a supportive environment.
• Opportunity to contribute to innovative healthcare solutions.