Principal Forward Deployed Engineer - Remote

Overview

This is the first hire of its kind at Vi: a hands-on technical leader who will sit between engineering, product, and customer operations, owning the end-to-end deployment of AI agents within client environments. You’ll be embedded with enterprise customers to identify, design, and implement the first use cases that prove ROI, while continuously uncovering new automation opportunities to expand value creation.

You’ll shape what “AI deployment” means at Vi, building the playbook for future hires as this function scales globally.

In Short

• Serve as the primary technical partner to 2–5 strategic enterprise customers.
• Lead deployment of Vi’s intelligent agent platform across initial customer workflows.
• Integrate Vi’s AI systems with customer data and tech environments.
• Understand and lightly contribute to code where needed.
• Ensure technical feasibility, scalability, and security of deployments.
• Identify additional high-ROI opportunities post-deployment.
• Act as a trusted advisor to customer technical and business leaders.
• Define the AI Deployment function’s charter and best practices.
• Hire and mentor a small, high-impact team of AI Deployment Engineers.
• Partner cross-functionally with Sales, Product, Engineering, and Customer Operations.

Requirements

• 7+ years of experience in a technical, customer-facing role.
• Strong understanding of AI/ML systems, APIs, and healthcare enterprise environments.
• Hands-on familiarity with coding or scripting.
• Familiarity with the top three cloud providers.
• Exceptional ability to translate technical concepts into business outcomes.
• Experience identifying and driving commercial growth.
• Comfort operating in ambiguous, high-growth startup environments.
• Bonus: Experience at companies like Palantir, Databricks, or in healthcare technology.

Benefits

• Opportunity to shape the AI deployment function.
• Work with strategic enterprise customers.
• Be part of a high-growth startup environment.
• Potential for career advancement as the function scales.