SaaS Implementation Manager - Remote

Overview

Join our growing team at Vetcove, and help us transform how veterinarians buy the supplies they need to keep America's pets healthy. Vetcove's eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states. We’re a growing team on a mission to modernize the $50B+ animal health industry. Simply put, Vetcove helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices. Vetcove is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're looking for exceptionally talented and passionate people to join our growing team.

In Short

• Own the entire implementation lifecycle—from project planning to go-live
• Act as the key liaison between veterinary clinics and internal teams, delivering a seamless onboarding experience
• Define project goals, success metrics, and deliverables aligned with client needs and business priorities
• Assist and guide clinics through a migration of their existing workflows to a new platform
• Build and manage project plans and timelines; identify and resolve blockers proactively
• Deliver training, troubleshoot issues, and support clients through system configuration, data imports, and integrations
• Regularly communicate updates to internal stakeholders and client leadership to ensure transparency and alignment
• Collaborate with Product and Engineering to launch new features or integrations within the implementation workflow

Requirements

• Bachelor’s degree or equivalent practical experience
• 4+ years managing complex software implementation projects, preferably in a SaaS or tech-enabled services environment
• Strong organizational skills and the ability to manage multiple concurrent projects
• Exceptional written and verbal communication skills with technical and non-technical audiences
• Proficiency in project management tools and experience building timelines and status reports
• Experience working with clinics, healthcare providers, or other medical environments is a plus but not required
• Willingness to travel to client sites as needed (up to 10–15%)

Benefits

• 100% remote within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events