SaaS Implementation Manager - Remote

Overview

We are looking for a SaaS Implementation Manager to join our growing PAR Retail team. This role will oversee the implementation and rollout of PAR Retail’s platform to fuel and convenience brands nationwide.

In Short

• Lead the implementation of our loyalty and payments platform for enterprise clients.
• Collaborate with Product, Customer Success, Engineering, and Delivery teams.
• Serve as the primary point of contact for clients during the implementation process.
• Develop detailed project plans and timelines.
• Proactively troubleshoot and resolve implementation challenges.
• Identify opportunities to improve and streamline implementation processes.
• Build strong relationships with clients and internal stakeholders.
• Analyze feedback and results post-implementation.

Requirements

• Bachelor’s degree in Business, Computer Science, Information Technology, or a related field.
• Minimum 5 years of experience in software implementation, project management, or customer success roles.
• Technical proficiency with SaaS platforms.
• Strong organizational and project management skills.
• Exceptional interpersonal and communication skills.
• Familiarity with loyalty programs, CRM systems, or related technologies is a plus.
• Experience using project management tools like Jira, Confluence, MS Project, or equivalent.
• A results-oriented, collaborative team player.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with a leading company in restaurant technology.
• Collaborative and innovative work environment.
• Professional development opportunities.
• Remote work flexibility.